Shipping

Your Reflow store's Shipping settings determine where your shop delivers to and what shipping methods are available. Delivery areas are organized using Reflow's Shipping zones, where each zone represents a supported delivery region and the shipping rates for sending items to that location.

Adding Shipping Zones

To add new shipping zones go to the Shipping settings page and click the Add Shipping Zone button. This will open a dialog for setting up the new zone.

Here, you can enter the name for this zone, as well as all supported regions and delivery methods.

Regions

One zone can group multiple regions together. For instance, if US and Canada will share the same shipping methods, you can put them in one zone together.

Add all the covered locations for the zone using the buttons in the Regions section. You can include whole countries or regions, US states, certain cities and even specific postcodes.

Shipping Methods

A zone's shipping methods are the different delivery options it supports. You can add methods using the Add Method button. There are two types of delivery methods:

Flat Rate Delivery

With flat rate delivery a base shipping cost is applied to each order. On top of that, an additional cost can be added for each weight unit (kg or lbs depending on store settings) of the ordered products.

Following the settings from the screenshot above, an order with 5kg weight will cost 10USD + 1USD x 5kg = 15USD.

Free Delivery

The other shipping method allows you to set up free delivery that some orders will be eligible for.

With this method, you select the minimum value an order needs to have for it to qualify for free shipping. You can also optionally set a maximum weight which will disqualify the order from free shipping if exceeded.

Important

If offering free delivery, always make sure to also have a flat rate method as a fallback. This way, when an order does not qualify for free shipping, there will be another delivery option available.

Managing Shipping Zones

You can add as many shipping zones as you need. It's also possible to go back and edit any zone after it's been added.

Reordering shipping zones

When a customer enters their address, Reflow will try and match it with any of your store's shipping zones. The first zone that covers the address will be used.

You can reorder the zones to make sure the correct one is used. This is done using the handles in the left of the zones table.

Enabling and disabling shipping zones

To temporarily make a shipping zone unavailable, you can disable it by turning off the Enabled toggle switch. This will prevent Reflow from offering deliveries to that zone and its shipping methods.

Turning the Enabled toggle switch back on will make the zone available again.

The Other Locations Zone

By default, every store will have the Other Location zone enabled. This is a special system zone that allows worldwide shipping. You can edit it to configure shipping rates for regions your other zones do not cover.

If you wish to limit which countries your products can be shipped to, disable the Other Location zone.