Orders

In Reflow, orders represent all purchases made from your store. You can use them to keep track of sold items, income, taxes, shipping and more.

Order Reports

In the orders page of the Reflow admin panel you can browse all recent sales of your store. Use the controls at the top of the page to sort, filter and search for specific orders.

Clicking on an order from the list will show a comprehensive report of all the important data for the respective sale.

This includes the state of the order, customer details and shipping information, list of sold products with their prices, quantities and variants, a detailed tax breakdown, and more.

Viewing Order in Payment Provider

The payment provider for an order may have additional data about the sale. To view the order in the respective payment provider dashboard follow the PayPal/Stripe Transaction Link.

Managing Order Status

Orders have a number of status properties that reflect different stages of their processing. These properties can be changed using the Reflow API or the Edit dropdown at the top of the order details page

Payment Status

This property reflects the stages of the order payment process. Depending on the used payment method, this property can be updated automatically or manually.

pending	Order was received but payment hasn't been finalized yet.
paid	Order was completed and the payment funds were received.
failed	The customer failed to finish the payment process.
refunded	The customer has issued a refund on this order.

Note

The refunded status is final - once an order is marked as refunded, it cannot have its status changed.

Fulfillment Status

In this property you can track the fulfillment process for a given order.

unfulfilled	Fulfillment hasn't started yet.
shipped	For orders with shipping, this status means that the products have been sent and are on the way to the customer.
ready_for_pickup	For orders with local pickup, this status means that the products are ready and the customer can collect them from the selected location.
delivered	Orders with this status have been received by the customer, be it by delivering digital products or physical items.
returned	The customer has returned the products because of a refund or other reasons.

Cancelled Orders

When an order has been cancelled either by the customer or store owner you can mark it as cancelled.

Archived Orders

If you think all work regarding an order is done, you can archive it to keep things organized.

Archived orders are still fully accessible and visible to you and your customers. They can be manually unarchived at any time.

Note

Marking an order as cancelled or archived is only a labelling tool and does not affect the payment process. For orders with payment handled by PayPal or Stripe, the transaction state will remain subject to change.

Exporting

There is also the option for Reflow to generate a detailed CSV file report for all your orders. You can download it at any time using the Export Options button in the orders admin page.