# Orders
In Reflow, orders represent all purchases made from your store. You can use them to keep track of sold items, income, taxes, shipping and more.
# Order Reports
In the orders page of the Reflow admin panel you can browse all recent sales of your store. Use the controls at the top of the page to sort, filter and search for specific orders.
Clicking on an order from the list will show a comprehensive report of all the important data for the respective sale.
This includes the state of the order, customer details and shipping information, list of sold products with their prices, quantities and variants, a detailed tax breakdown, and more.
# Viewing Order in Payment Provider
The payment provider for an order may have additional data about the sale. To view the order in the respective payment provider dashboard follow the PayPal/Stripe Transaction Link.
# Managing Order Status
Each order will have one of the following statuses indicating its current progress.
pending | Order was received but payment hasn't been finalized yet. |
processed | Order was completed and the payment funds were received. |
payment_failed | The customer failed to finish the payment process. |
shipped | Order products have been sent to the customer. |
ready_for_pickup | For orders with local pickup, this status shows that the order is available for collection. |
received | The customer has received their order. |
refunded | The customer has issued a refund on this order. |
cancelled | The order was cancelled either by the customer or store owner. |
The pending
, processed
and payment failed
states are handled automatically by Reflow depending on the payment method used.
For shipped
, ready_for_pickup
, received
, refunded
and cancelled
you will need to set the order status yourself. This can be done using the Change Status dropdown at the top of the order details page.
Note
Which statuses are supported by an order will depend on its delivery method, payment method, and other factors. For example, the ready_for_pickup
status is only for orders with local pickup. It will not be available for orders with other delivery methods.
The payment_failed
, refunded
, and cancelled
statuses are final - once an order is in one of these states, it cannot have its status changed.
# Exporting
There is also the option for Reflow to generate a detailed CSV file report for all your orders. You can download it at any time using the Export Options button in the orders admin page.
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