Terms of Service

This website (reflowhq.com), and the ecommerce toolkit (Reflow) are products of Zine EOOD, registered at Dunavski Lebed 7, Varna, Bulgaria, referred to as "we" in this document. The term "you" refers to the registered user of our service/website.

The terms on this page govern Zine EOOD's relationship with you in relation to the website and services. Your usage of our website or services equates to agreement to these terms.

We may update this document occasionally. We will give advance notice to our users in case of major changes. The date of the last update is indicated at the bottom.

Section 1
License Grant and Ownership

  • 1.1 Upon signing up for an account on our website (reflowhq.com), you obtain a worldwide, non-exclusive, non-transferable license to use our services and embed our toolkit in your websites and applications.
  • 1.2 We own all intellectual property rights for the website (reflowhq.com), the Reflow toolkit and corresponding ecommerce services.
  • 1.3 You may not copy, reproduce, alter, reverse engineer, clone, or modify our software and services, or create derivative works.
  • 1.4 You retain full ownership of all content and files you upload to our website, and grant us a non-exclusive license to store the content on our servers in order to make it available to your customers. You may delete your content and files from our website at any time.

Section 2
User Accounts and Subscriptions

  • 2.1 To access the services of our website (reflowhq.com), it is required to sign up for a user account.
  • 2.2 Some features of our website (reflowhq.com) and toolkit (Reflow) are limited to stores with a paid subscription.
  • 2.2.1 You may begin and end a subscription at any time.
  • 2.2.2 Upon cancellation, the subscription remains active until the end of the payment term (the day before the due date of the next payment). After this the store reverts to the free plan and loses access to all paid features.
  • 2.2.3 If the subscription can't renew due to payment failures, it will remain active for a short grace period. After this the store reverts to the free plan and loses access to all paid features.
  • 2.3 You may not share your reflowhq.com account with others, or sign in with another person's account.

Section 3
Acceptible Use

  • 3.1 You may not use Reflow to sell products or services that:
  • 3.1.1 violate any law or government regulation;
  • 3.1.2 involve the conduct of fraudulent, deceptive, unfair or predatory practices;
  • 3.1.3 infringe upon, or enables the infringement upon copyrights, trademarks or trade secrets of another party;
  • 3.1.4 enable software piracy or unauthorized access to data belonging to another party;
  • 3.1.5 threaten reputational damage to Reflow;
  • 3.2 You bear sole responsibility for the products and services you sell in your Reflow store, and whether they comply with the terms of your configured payment methods.

Section 4
Disclaimer of Warranties

  • 4.1 The toolkit and services are provided "as is" and you use them at your own risk. We expressly disclaim all warranties, express or implied, including without limitation the implied warranty of merchantability, the implied warranty of fitness for a particular purpose and the warranty of non-infringement.
  • 4.2 We do not warrant or ensure continuous, error-free, secure or virus-free operation of the software and services, or your account. You understand and agree that you shall not be entitled to make any claim based on our failure, irrespective of fault, to provide any of the foregoing.
  • 4.3 Without limiting the foregoing, the software and service is not designed or licensed for use in hazardous environments requiring fail-safe controls. If someone's life or critical systems depend on your use of our software or service, please do not use it.
  • 4.4 To the extent that you live in a jurisdiction that refused to enforce the foregoing disclaimers, we disclaim all warranties, express and implied, to the extent permitted by law.

Section 5
Liability and Indemnification

  • 5.1 In no event will we be liable to the user or third parties for any damages, including but not limited to direct, indirect, special, incidental, consequential or punitive damages (including but not limited to loss of use, business interruption, loss of profits or loss, corruption and/or alteration of data) arising out of or in any way related to your data and/or your use of the software and service, whether in an action in contract, tort, equity or otherwise.
  • 5.2 You voluntarily engage in the activity of internet use and bear the risks associated with that activity. You will be solely responsive for any damage done to your computer or your data that results from such activity. In no event will we have any liability to you or any third party for unauthorized access or use, alteration, corruption, theft or destruction of your data and/or your account.
  • 5.3 Our liability is expressly limited for any reason and upon any cause of action to the amount you actually paid to us for the software and service during the three months immediately preceding the date on which you claim the cause of action accrued.
  • 5.4 To the extent that you live in a jurisdiction that refuses to enforce the foregoing provision, our liability is limited to the greatest extent allowed by the law of that jurisdiction.
  • 5.5 You agree to indemnify, defend and hold us harmless from all damages, liabilities, claims and expenses, including without limitation attorneys' fees and costs, arising from or related to your data, your use of the service and software, and/or any breach of these Terms by you. You further agree to defend, indemnify and hold us harmless from all damages, liabilities, claims and expenses, including without limitation attorneys' fees and costs, arising from or related to any claims by third parties that your data or your use of the service and software infringes upon, violates or misappropriates any of their Intellectual Property Rights or discloses their Proprietary Information.
  • 5.6 Neither party shall be responsible for any failure to perform, or delay in performing any of its obligations under these Terms, where and to the extent that such a failure or delay results from causes outside the control of such party. Such causes shall include, without limitation, failures caused by a third-party service, acts of the government in its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, freight embargoes, strikes, civil commotion or the like.
  • 5.7 You agree that all disputes related in any way to or arising from your use of the service and software, shall be governed, without respect to conflict of law principles, by the laws of Bulgaria.

Section 6

  • 6.1 We reserve the right to terminate your account at any time and for any reason so long as permitted by law.
  • 6.2 In case of account termination, and if permitted by law, a backup copy of your data will be provided for download.
  • 6.3 You may terminate your own account at any time from our website (reflowhq.com) or by contacting customer support.

Section 7
Information on Our Website

  • 7.1 The content of the pages of this website (reflowhq.com) is for your general information and use only. It is subject to change without notice.
  • 7.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website (reflowhq.com) for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • 7.3 Your use of any information or materials on this website (reflowhq.com) is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • 7.4 This website (reflowhq.com) contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without prior written approval.
  • 7.5 All trademarks reproduced in this website (reflowhq.com) which are not the property of, or licensed to, the operator are acknowledged on the website.
  • 7.6 Unauthorised use of this website (reflowhq.com) may give rise to a claim for damages and/or be a criminal offence.
  • 7.7 This website (reflowhq.com) may contain links to other websites. These links exist to provide you with further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Last change — December 2022